InspireHealth Exercise Physiology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Collection of Personal Information
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including consultations, forms, correspondence by email or via our website, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Where an individual chooses not to provide requested information, we will advise that individual of the effect this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant services to individuals.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, religious or philosophical beliefs, or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
When collecting sensitive information we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in accordance with the Privacy Act. Personal information may be shared with other health and medical practitioners and businesses that are involved in your care.
This means that personal information may be disclosed for the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect;
Where we have the consent of the individual to do so;
As required by law; or
Under other circumstances where permitted under the Act.
In the course of our business activities, we may need to disclose some of your personal information to relevant staff.
Unauthorised Disclosure or Access
InspireHealth Exercise Physiology is committed to protecting the privacy of individuals. We will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate disciplinary or legal action will be taken in such cases.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
Individuals will be able to access their personal information upon request. However, InspireHealth Exercise Physiology may occasionally need to deny access to information in accordance with the exemptions contained in the Act.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
InspireHealth Exercise Physiology will not charge any fee for your access request. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Privacy
In agreeing to the terms and conditions individuals consent to InspireHealth Exercise Physiology using images, video recordings, information, and all other like matter for an appropriate purpose only with written consent. Consent may be withdrawn at any time.
In the dissemination of images, video recordings, information, and all other like matter no personal contact details will be shared. Any use of images, video recordings, information, and all other like matter will be used purely to promote the business and share general information with other users of the business. The dissemination of images, video recordings, information, and all other like matter can be done in a number of ways, including but not limited to, social media, and other like platforms.
At any time an individual identified in any of images, video recordings, information, and all other like matter can request for the content to be removed. For the purposes of this policy, social media means any facility for online publication and commentary, including, but not limited to, blogs and social networking sites such as Instagram, Facebook, LinkedIn, and YouTube.
Privacy Policy Complaints and Enquiries
We will make our privacy policy available upon request and will provide a link to this policy from our website. This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.
If you have any queries or complaints about our Privacy Policy please email hello@inspirehealthep.com.au
